Privacy Policy

1. Introduction

Welcome to Chibox ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By downloading, installing, or using Chibox, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile picture, delivery addresses, and preferences
• Transaction Information: Purchase history, payment details, and order information
• Communication Data: Messages, feedback, and customer support inquiries

2.2 Information Collected Automatically

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send promotional communications (with your consent)
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To personalize your experience and deliver relevant content
• To comply with legal obligations

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, delivery, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given explicit permission

5. Data Storage & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

• We do not target or market our services to children under 13
• We do not knowingly collect data from children under 13
• If we discover that we have collected information from a child under 13, we will delete it immediately
• Parents or guardians who believe their child has provided us with personal information can contact us to request deletion

For Users Aged 13-18: We recommend that minors between 13 and 18 years of age ask their parents or guardians for permission before using the app or providing any personal information.

7. App Permissions

Our app may request the following permissions:

You can manage these permissions at any time through your device settings.

8. Third-Party Services

Our app uses the following third-party services that may collect information:

• Google Firebase: Authentication, analytics, and push notifications - Firebase Privacy Policy
• Google Maps: Location and mapping services - Google Privacy Policy
• Google ML Kit: Image processing features - ML Kit Terms
• Payment Processors: Secure payment handling (data processed according to PCI-DSS standards)

These third-party services have their own privacy policies. We encourage you to review them.

9. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the information provided below.

How to Delete Your Account

You can delete your account and associated data by:

• Going to Settings → Account → Delete Account in the app
• Emailing us at the contact address below with your deletion request

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending a notification through the app for significant changes

We encourage you to review this Privacy Policy periodically for any changes.